Privacy Policy

Excuse Remover is a leadership coaching and management training practice operated by Henk Koekemoer, based in South Africa. We deliver the 3-day Leadership & Management Program, in-house corporate training, executive coaching, strategy sessions, team building, and public speaking engagements across Africa and beyond.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit excuseremover.com or submit one of the forms on this website.

We only collect information you provide to us directly through the forms on this website. Specifically:

From the free guide lead form on the home page:

• First name
• Email address

From the leadership program enquiry form:

• Full name
• Email address
• Phone number (optional)
• Message

From the contact form:

• Full name
• Email address
• Phone number (optional)
• Company or organisation (optional)
• Area of interest (optional)
• Message

We do not require you to create an account. We do not collect payment information on this website. We do not use tracking cookies or third-party analytics services.

We use the information you submit to:

• Respond to your enquiry
• Send the free guide you requested (where applicable)
• Discuss potential coaching, training, or speaking engagements with you
• Send transactional communications directly related to your enquiry or booking

We do not send marketing communications without your explicit consent. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Form submissions are stored in a secure PostgreSQL database hosted by Neon. The website itself is hosted by Vercel. Both providers operate under industry-standard security and data protection practices, including encrypted connections and hardened infrastructure.

We retain your information only for as long as necessary to respond to your enquiry and, where applicable, to deliver or discuss the services you requested. You may request deletion of your data at any time (see Section 6).

This website does not set any tracking, advertising, or third-party analytics cookies. We do not use Google Analytics or any comparable service. Any cookies that may be set by the hosting platform are strictly necessary for the website to function and are not used to profile or track visitors.

We comply with the Protection of Personal Information Act, 2013 (POPIA). Under POPIA you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data
• Withdraw consent for any processing that is based on your consent
• Object to the processing of your personal information in certain circumstances
• Lodge a complaint with the Information Regulator

To exercise any of these rights, email henk@excuseremover.com.

6a. Information Officer

In terms of POPIA, our designated Information Officer is:

• Name: Henk Koekemoer
• Email: henk@excuseremover.com
• Phone: +27 83 247 1336

6b. Complaints

If you believe your personal information has been used contrary to applicable data protection law, you may lodge a complaint directly with the Information Regulator:

• Email: complaints.IR@justice.gov.za
• Phone: 012 406 4818
• Website: inforegulator.org.za

We use a small number of trusted third-party service providers to operate this website:

• Vercel — web hosting and content delivery
• Neon — PostgreSQL database (form submissions are stored here)
• Resend — transactional email delivery (notification of form submissions to Henk)
• WhatsApp — if you choose to initiate a chat using the WhatsApp links on this site, WhatsApp's own privacy policy applies to that conversation

This website is not directed at children under the age of 18 and we do not knowingly collect personal information from them. If you believe a minor has submitted information through this site, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in the services we offer or in the law. The “Last updated” date at the top of this page indicates the most recent revision.

For any questions about this Privacy Policy or how we handle your personal information:

• Excuse Remover
• Email: henk@excuseremover.com
• Phone: +27 83 247 1336